Terms & Conditions


FIELD TRIP PaCKAGES

Please understand that we need accurate information about your event to adequately prepare supplies and schedule other events before/after yours. If any information changes at any time, contact us right away so we can better serve both you and our other studio guests.
By booking a Field Trip Package at The Mud Room, you agree to the following terms and conditions:

 

FOR DIY EVENTS
• SUPPLIES: We will package up colors, brushes, samples, instructions and other supplies to use at your event when our staff is not present.
• DEPOSIT: Your deposit is non-refundable for cancellations but will be refunded when all pottery and supplies are returned in good condition, via the same payment method as originally paid.
• RETURNING SUPPLIES: All pottery and supplies must be returned within 7 days and dropped off in one complete batch, including unpainted pieces. No refunds will be issued for unpainted pieces, and additional charges will apply for missing items or multiple batches.
• MISSING ITEMS: Your deposit will be applied to the replacement cost for any missing items. Additional missing items over the paid deposit amount will be invoiced and must be paid for in full before fired pottery may be picked up.

FOR STAFFED EVENTS
Note: staffed offsite events (at your place) are not currently available
• STAFFING AT YOUR PLACE: If you would like our staff to run your offsite event, please add a $25 Travel Fee for one staff member to attend your facility within 20 miles of The Mud Room to run one 45-minute painting session. Please inquire for Travel Fee pricing for events further away, multiple sessions, or for multi-staffed events.
• TIME ALLOWED: Field Trip package prices and Travel Fees are based on one 45-minute painting session. Additional charges may be applied for longer events or more staff.
• NO-SHOWS: Please understand that because these packages are discounted up to 50% off our in-studio prices, there will be no refunds or credits for students who do not show up or for any unpainted pieces returned from DIY events. You will forfeit those items and supplies, and additional charges will apply for missing items
• ADDING KIDS: Additional items may be able to be added to your reservation. Please contact the studio at least one week in advance to inquire about availability, and be prepared to pay for those additional students at the event. Extra kids can be paid for with cash, a check from your organization, or by credit card.
• PHOTOGRAPHY: Occasionally our staff may take photos of guests and/or their creations. We respect your students’ and staff’s privacy and will ask for verbal permission before taking any photos of people. By agreeing to these Terms & Conditions, you give The Mud Room permission to photograph student artwork, and the right to use, publish, reproduce and disseminate any photograph or other likeness of any guests or artwork obtained in connection with your studio event without pay or compensation to you or any guests attending.

PRICING
• PACKAGE PRICING: Discounted packages are priced for 20+ students per session, ages 12 and under. Regular pricing applies for smaller groups, events at the studio during open hours, or for "a la carte" selections.
• Your whole group must paint the SAME ITEM, and all conditions must be followed to receive discounted package rates and avoid additional charges or fees.
• SALES TAX is not included in posted package pricing. See below if your organization is tax-exempt.
• Basic package prices include pottery, glazing, firing, use of brushes and misc. supplies, instructions, and four colors. A larger selection of nine colors may be chosen for an additional $25 fee.

PAYMENT
• DEPOSITS: A deposit will be due at the time of booking and is non-refundable for cancellations.
• INVOICE: An invoice will be emailed to you based on the number of students you confirm one week prior to your event. Additional items may be added if available, but the total will not be reduced for other changes.
• DUE: Payment in full must be received by the start of your staffed event or when you pick up your DIY supplies.
• CHECKS from your organization can be made payable to: The Mud Room, 1971 E Beltline Ave NE #103, Grand Rapids, MI 49525. Personal checks are not accepted.
• CARDS: A link can be provided with your invoice to pay online by credit card, or you may pay with a credit card at the studio.

TAX-EXEMPT ORGANIZATIONS
• If your organization is tax-exempt you must provide a copy of your exempt status before an invoice is prepared, or 6% MI Sales Tax will be included in your amount due.
• Documentation can include either your 501(c)3 status from the IRS -OR- a completed Michigan Form 3372. Please email documentation to info@themudroom.us before an invoice is prepared.
• Payment must be made with a company check or credit card.

SUPPLIES + FIRING
• Only use colors and supplies provided by The Mud Room. We will be unable to fire any projects that are decorated with paints, markers, or other products not provided by our studio.
• Pottery will be glazed, fired, and ready to pick up 7-10 days after your pottery is returned to the studio (or after your staffed event).
• Please pick up projects within 30 days of your pickup due date. 

 

all pricing and policies subject to change without notice